Who are we? 

We Dibbers are passionate travel enthusiasts who want to make travel planning as easy as possible – just a few clicks and you're ready to go! 
Our cutting-edge online travel platform empowers customers to handle straightforward bookings themselves, while our dedicated support team focuses on helping with more complex cases and last-minute challenges. 

We are now looking for a Travel Support Agent to join our growing team! In this role, you’ll help ensure an exceptional travel experience by assisting customers when automation and self-service aren’t enough. 

Let’s connect and discuss how you can make a difference on our team! 

Apply to DIB if you have: 

• Excellent knowledge of Amadeus GDS, with at least 2 years of experience 
• Strong skills in flight reservations, including handling special requests, voluntary & involuntary changes, ticket issuing, and refunds 
• Experience with booking other travel products such as hotels, trains, buses, rental cars, and ground transportation
• Fluency in spoken and written Danish & English – knowledge of Norwegian and/or Swedish is a plus
• Willingness to work evenings, night shifts, and weekends from home (shift-based work) 
• A genuine passion for customer service, with excellent communication skills and a solution-oriented mindset 
• Bonus points if you have experience working with Zendesk 
  

What you’ll do: 

• Assist travelers with new bookings, itinerary changes, disruptions, urgent issues, and complex requests 
• Provide empathetic, professional support via phone, email, and chat 
• Ensure every interaction reflects our values of speed, care, and efficiency 
• Coordinate with Tech, Sales, Customer Success and Product teams to resolve user issues 
• Stay updated on airline policies, travel regulations, and system changes 
  

What’s awesome about working at DIB? 

• Be part of a fast-growing, modern travel company where your voice matters. 
• Hybrid working model – flexibility to work remotely. 
• Cozy and social office in a central location in Stockholm and Belgrade. 
• Training, learning, and development opportunities – we invest in your growth. 
• A supportive, ambitious, and international team.   

Send us your CV in English and become part of a passionate team reshaping the future of travel. At DIB, every support ticket is an opportunity to turn a problem into a positive memory.